Careers at Zettaset

The Partner Marketing & Enablement Manager is responsible for managing the partner program, new partner recruitment and onboarding, partner training/enablement including the development and maintenance of partner enablement training materials.

Roles/Responsibilities

• Responsible for the management and support of the partner program
• SME on the program attributes for company
• Operational management of program requirements/benefits etc. for partner community
• Oversee all program functions, including program promotion, product enhancements, strategic messaging, operations, and communications
• In alignment with sales management, identify potential new reselling partners and seek to recruit them through standard business development processes
• Responsible for engaging potential new partners in initial conversations and presenting the partner to management for approval
• Responsible for moving partners through the contracting process once approved. Will manage process of supporting new partner through onboarding paperwork
• Responsible for enabling newly signed partner by taking them through the defined new partner enablement process. Includes training new partners on the value proposition
• Own the partner relationship until the assigned partner has achieved/met partner requirements
• Own and the initial engagement of partner sales representatives, as well as the subsequent handoff to Sales
• Manage the Partner deal registration process
• Become the strategic advocate for the program and partners with leadership and other key internal stakeholders as well as the key external advocate
• Continually interface with program members to define/refine program requirements and roadmap

Minimum Requirements

• Bachelor’s degree or equivalent work experience
• 5+ years of experience in channel partner management and/or enablement
• 5+ years of experience in channel program management and/or channel operations
• Strong relationship building skills and networking experience
• Thrives in challenging, fast-paced environments
• A high-energy multi-tasker that can engage and inspire with strong communication skills for internal and external audiences
• A strong team player who excels working in cross-functional teams
• Superior time management, communication, organization and interpersonal skills
• Excellent spoken and written communication skills

Customer Service Representatives are responsible for responding to all customers inquiries via portal, email and telephone.

Roles/Responsibilities

• Respond and engage on all incoming customer inquiries with a sense of urgency. Prioritize cases according to our severity descriptions.
• Document all technical inquiries and customer-reported problems in the customer tracking database and in the escalation tracking system, including the nature of the inquiry, and the resolution recommended.
• Provide technical support to customers via phone and email: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if research exceeds 30 minutes.
• Adhere to company policies and procedures regarding customer handling processes, service entitlement verification, and customer registration and problem escalation.
• Generate cases with accurate and complete field information.
• Manage feature requests ensuring proper expectation setting.
• Research and duplicate difficult configuration, compatibility or product-defect issues and track results of investigations in appropriate systems. Update the Knowledge Base with solutions as appropriate.
• Respond to Sales/Field case update inquiries.
• Fulfill software distribution, software depot, and portal requests.
• Communicate with the team about core metrics and request action on cases that are outside of SLA targets.
• Manage FAQ documents for SaaS services and provide support for Saas product offerings via chat, email, and portal.
• Must have general functional knowledge of all assigned products.
• Manage customer email distributions, software release notifications, and portal technical publication posting.
• Perform customer advocacy tasks as needed.
• All other duties as assigned.

Minimum Requirements

• Minimum 3-4 years technical support experience.
• Minimum 1-2 years of experience with Unix/Linux OS.
• Strong customer relationship skills and the ability to work in a team environment.
• Effective and energetic problem-solver with strong technical aptitude with ability to think strategically and creatively.
• Self-motivated and a driven individual.
• Must be able to interact with all levels within the organization and possess strong communication skills with the capability to express ideas and concepts in writing and verbally.
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment within defined procedures and practices to determine appropriate action.
• Excellent organizational skills and ability to prioritize. Must be able to multi task and work with limited supervision. Ability to quickly recognize potential pitfalls and prioritize workload.
• Excellent phone skills a must. Intermediate skills in MS Office (Excel, Word, PowerPoint, and Visio), Siebel, Salesforce, or other CRM experience.
• Experience with Networking technologies, troubleshooting, basic devices, security policies, and terminology.
• Windows Server experience, with a solid of understanding of Active Directory and Group Policy management.
• Experience with Databases, i.e. MySQL, MSSQL, Oracle, SYBASE.

Roles/Responsibilities

• The ideal candidate will be a hunter and will be responsible for generating appointments with some of the World’s largest organizations
• Create and prioritize strategic account lists within a defined segment, using tools like Discoverorg and LinkedIn
• Collaborate with Marketing to continually improve lead generation activities and automation
• Provide value-added market intelligence to Marketing, Sales, and Product teams
• Achieve monthly and quarterly KPI’s
• Task with creating and driving social awareness and selling activities

Minimum Requirements

• Bachelor’s degree preferred
• 2+ years’ of relevant sales/prospecting experience desired
• CRM software experience (preferably Salesforce.com)
• High activity sales, including high call volume, pipeline growth, and opportunity generation
• Demonstrated ability to conduct cold calls and navigate enterprise accounts
• Ability to employ creative tactics to reach executive management of Enterprise IT
• Challenger sales-related skill set
• Entrepreneurial spirit
• Strong communication skills (both oral and written)

This position will be primarily for responsible for actively driving and managing the technology evaluation stage of the sales process, working in tandem with the sales team as a technical advisor and product advocate for their products. The ideal candidate must be able to articulate technology and product positioning to both business and technical users, as well as ensure customer satisfaction through the sales cycle. We are looking for self-motivated individuals that are comfortable working in a fast paced environment, and able to travel to customer locations as needed.

Roles/Responsibilities

• Work closely with the sales organization on all revenue generating opportunities and perform technical presentations and product demonstrations
• Responsible for development and delivery of product demonstrations to customers and at other field events such as conferences, seminars, etc.
• Able to respond to functional and technical elements of RFIs/RFPs
• Deploy and implement company offerings, from planning to acceptance, and work with customers to resolve any outstanding technical issues
• Able to convey customer requirements to Product Management teams
• Design implementation solutions according to customers technical requirements
• Travel required as needed within the US

Minimum Requirements

• 3-5+ years’ pre-sales experience with technical software offerings is a must. Experience with application security and/or some prior software development experience at some point in the past for this role
• Excellent presentation skills
• Project management and technical writing experience
• Excellent team / autonomous work capabilities
• Experience in the software security industry a big plus
• Bachelor’s degree. Master’s Degree and/or CISSP a big plus

The Sales Representative will be responsible for selling and presenting products and services to current and new prospective enterprise accounts. The Sales Representative will be aligned with a local Sales Engineer. The goal, as a team, will be to build a strong business justification to the end-user, while ensuring that the given annual quota is met/exceeded.

Roles/Responsibilities

• Prospect and identify key decision makers within the targeted leads.
• Present and sell products and services to current and potential clients.
• Follow up on leads and referrals resulting from field activity, while maintaining and expanding the database of contacts within the targeted organizations.
• Uphold sales activities which includes prospecting, cold calling, booking appointments, performing demos, and creating proposals.
• Present to C-Level prospective clients as well as to re-sellers through effective and enticing product demonstrations.
• Partner with VP of Sales to determine a strategic sales approach.
• Establish and maintain current customer relationships by responding to customer requests and managing/resolving customer issues.
• Support the re-seller communication channel throughout the sales process.
• Maintain accurate account information and activity detail in Customer Relationship Management system (CRM).
• Participate in marketing events such as seminars and trade shows when necessary.
• Percent of travel varies by territory.

Minimum Requirements

• Bachelor’s Degree from a four-year College/University OR 5+ years of business-to-business sales experience/training OR equivalent combination of education and experience.
• Technology Industry experience.
• Microsoft Dynamics and Microsoft Outlook skills preferred.
• Prior experience selling Security Software Products through use of channel partners.
• Understanding of Networks, Fiber Optics, Network Security.
• Strong communication and presentation skills.
• Healthy list of pre-established and prospective contacts in given territory.
• Willingness to learn technical aspects of selling the product.

Preferred Skills

To perform this job successfully, an individual should demonstrate the following competencies:

• Achievement Focus: Demonstrates persistence and overcomes obstacles; recognizes and acts on opportunities; sets and achieves challenging goals; takes calculated risks to accomplish goals.
• Sales Skills: Achieves sales goals; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information; overcomes objections with persuasion and persistence.
• Sense of Urgency: Displays a matter of utmost urgency; understands the importance of making critical business decision in a timely manner with strong attention to detail; realization that efficiency and prioritization is critical to success.
• Customer Service: Manages difficult or emotional customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Written Communications: Edits work for spelling and grammar; presents numerical data effectively; varies writing style to meet needs; writes clearly and informatively.
• Oral Communication: Demonstrates group presentation skills; listens and gets clarification; responds well to questions; speaks clearly and persuasively.
• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
• 5 – 7 years, or more, sales experience selling technology software & security software

This position will be primarily for responsible for actively driving and managing the technology evaluation stage of the sales process, working in tandem with the sales team as a technical advisor and product advocate for their products. The ideal candidate must be able to articulate technology and product positioning to both business and technical users, as well as ensure customer satisfaction through the sales cycle. We are looking for self-motivated individuals that are comfortable working in a fast paced environment, and able to travel to customer locations as needed.

Roles/Responsibilities

• Work closely with the sales organization on all revenue generating opportunities and perform technical presentations and product demonstrations
• Responsible for development and delivery of product demonstrations to customers and at other field events such as conferences, seminars, etc.
• Able to respond to functional and technical elements of RFIs/RFPs
• Deploy and implement company offerings, from planning to acceptance, and work with customers to resolve any outstanding technical issues
• Able to convey customer requirements to Product Management teams
• Design implementation solutions according to customers technical requirements
• Travel required as needed within the US

Minimum Requirements

• 3-5+ years’ pre-sales experience with technical software offerings is a must. Experience with application security and/or some prior software development experience at some point in the past for this role
• Excellent presentation skills
• Project management and technical writing experience
• Excellent team / autonomous work capabilities
• Experience in the software security industry a big plus
• Bachelor’s degree. Master’s Degree and/or CISSP a big plus

The Sales Representative will be responsible for selling and presenting products and services to current and new prospective enterprise accounts. The Sales Representative will be aligned with a local Sales Engineer. The goal, as a team, will be to build a strong business justification to the end-user, while ensuring that the given annual quota is met/exceeded.

Roles/Responsibilities

• Prospect and identify key decision makers within the targeted leads.
• Present and sell products and services to current and potential clients.
• Follow up on leads and referrals resulting from field activity, while maintaining and expanding the database of contacts within the targeted organizations.
• Uphold sales activities which includes prospecting, cold calling, booking appointments, performing demos, and creating proposals.
• Present to C-Level prospective clients as well as to re-sellers through effective and enticing product demonstrations.
• Partner with VP of Sales to determine a strategic sales approach.
• Establish and maintain current customer relationships by responding to customer requests and managing/resolving customer issues.
• Support the re-seller communication channel throughout the sales process.
• Maintain accurate account information and activity detail in Customer Relationship Management system (CRM).
• Participate in marketing events such as seminars and trade shows when necessary.
• Percent of travel varies by territory.

Minimum Requirements

• Bachelor’s Degree from a four-year College/University OR 5+ years of business-to-business sales experience/training OR equivalent combination of education and experience.
• Technology Industry experience.
• Microsoft Dynamics and Microsoft Outlook skills preferred.
• Prior experience selling Security Software Products through use of channel partners.
• Understanding of Networks, Fiber Optics, Network Security.
• Strong communication and presentation skills.
• Healthy list of pre-established and prospective contacts in given territory.
• Willingness to learn technical aspects of selling the product.

Preferred Skills

To perform this job successfully, an individual should demonstrate the following competencies:

• Achievement Focus: Demonstrates persistence and overcomes obstacles; recognizes and acts on opportunities; sets and achieves challenging goals; takes calculated risks to accomplish goals.
• Sales Skills: Achieves sales goals; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information; overcomes objections with persuasion and persistence.
• Sense of Urgency: Displays a matter of utmost urgency; understands the importance of making critical business decision in a timely manner with strong attention to detail; realization that efficiency and prioritization is critical to success.
• Customer Service: Manages difficult or emotional customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Written Communications: Edits work for spelling and grammar; presents numerical data effectively; varies writing style to meet needs; writes clearly and informatively.
• Oral Communication: Demonstrates group presentation skills; listens and gets clarification; responds well to questions; speaks clearly and persuasively.
• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
• 5 – 7 years, or more, sales experience selling technology software & security software